Refund Policy

The short version

Every first paid charge carries a 7-day, no-questions-asked refund window. If AeroQB isn't what you expected, request a refund within 7 days of your first payment and you get your money back. No forms to argue over, no justification required.

How to request it

Payments are processed by Paddle, our Merchant of Record. Your receipt email from Paddle contains a “Request refund” option, and the same option is available in your Paddle subscription portal. Use either — the refund is handled directly by Paddle without needing to email us first.

If you paid in PKR through our domestic payment provider, contact support@aeroqb.com within the same 7-day window and we will process the refund.

What happens after a refund

Once the refund is issued, your account returns to the free tier. Your account itself, and any study progress recorded on it, are not deleted.

After the 7-day window

Beyond 7 days from your first charge, subscription payments are non-refundable, but you can cancel at any time from your subscription portal — your access continues to the end of the period you've already paid for, and you won't be charged again. Nothing in this policy limits any non-waivable statutory rights you hold as a consumer in your country of residence.